The Fundamentals of EHR User Experience (UX)

Fundamentals of EHR User Experience


The use of electronic health record (EHR) systems have consistently been on the rise. In fact, in recent years, the number of in-office healthcare professionals using EHRs increased from a minimum 20.8 percent to an impressive 82.8 percent according to statistics provided by The Office of the National Coordinator for Health Information Technology (ONC). Additionally, the use of electronic systems is projected to continue to grow, with Healthcare IT News indicating that this market alone will increase at a rate of 7-8 percent (or by $35.2 billion) by the year 2019.

These numbers are particularly impressive considering that some studies have also found that two out of every three chiropractors still don’t have an EHR system in place. These figures also indicate that the chiropractic profession is falling behind in a healthcare industry that is increasingly moving from paper to electronic records. And the growing demand for this is the need for more efficient and effective healthcare management.

Indeed, there are many different EHR systems available, making it difficult to select the best one for your chiropractic practice. But whether you’re purchasing an EHR for the first time or you currently have an EHR, and you’re looking to update it or switch to a newer, better system, there are four elements you’ll want to consider before making your final buying decision.
These are:

  1. Functionality
  2. Adoptability
  3. Usability
  4. Customizability

This guide intends to go through each one more thoroughly, providing you with the information you need to help you select the best EHR system for your specific chiropractic office.
With that in mind, let’s look at what each area means and how it can impact your office by choosing an EHR that meets specific guidelines within it.

Fundamental #1: Functionality

When talking about the functionality of an EHR, the big question you want to answer is: Does it work as it should? In other words, is the EHR going to provide you with all of the essential functions to run your office?

To best answer these questions, you’ll want to think of whether it offers integrated practice management, certification, 3rd party software integration, and automation—four primary factors of a functional EHR system. Let’s begin with discussing integrated practice management.

Integrated Practice Managemnt
Integrated Practice Management refers to the system’s ability to manage multiple functions within your chiropractic office. GetApp, a company specializing in business-related software, explains that using all-in-one solutions like integrated practice management functions offers many benefits.

For instance, you don’t have to switch between different programs, windows, or browsers just to complete one function and all functions work together in a more seamless process. They also point out that you’ll likely “spend less using an all-in-one solution,” than purchasing and updating individual programs.

At a minimum, an EHR needs the capability of handling all of the following functions:

  • Patient scheduling (including sending reminders, alerts, and messages)
  • Patient sign-in kiosk
  • Patient billing and claims processing
  • Patient portal accessibility
  • The ability to run business-related reports and statistics