Making a commitment to provide nothing but high quality care shows your patients that you’re a DC with a genuine interest in raising the quality of life for those you treat. It tells them that, as a healthcare provider, you put them first as you’re willing to invest the time and effort necessary to make sure they’re completely satisfied with their chiropractic sessions.
But making your patients happy doesn’t just benefit them as there are distinct advantages for you, the practitioner, as well. In fact, one piece of research found that higher levels of patient care are positively associated with the success of your chiropractic practice and the profits you’re able to generate as a result. (more…)
Maintaining your records via an electronic health records (EHR) system offers many benefits for you and your chiropractic patients. The University of Florida’s Morsani College of Medicine outlines just a few of the advantages of electronic patient files, some of which include making fewer errors, greater ease when keeping track of patients’ conditions and overall health, improved doctor-patient communication, and having immediate access to patient information, thus saving time and improving productivity during and after treatment sessions.
That being said, there are certain pieces of hardware that, when used with your EHR, can maximize your system and experience, simplifying your network (and your practice) as a result. These pieces of hardware can be broken down by three key areas: your reception area, your waiting room, and patient treatment rooms. (more…)
When it comes to being a DC, many legal restrictions and limitations apply. For instance, in chapter 38 of The Florida Healthcare Professionals’ Medico-Legal Guide, author George F. Indest III, JD, MPA, LL.M, talks about how Florida’s statutes define a chiropractor’s scope of practice. As an example, they allow a DC to engage in adjustments and manipulations, but prohibit the performance of surgeries, the prescription of drugs, or from “using diagnostic instruments or instruments for treatment of patients, the use of which are not taught in the regular course of instruction in a college recognized by the Florida Board of Chiropractic Medicine.”
In this chapter, Indest goes on to share the numerous and lengthy requirements and regulations related to insurance and trust account payments, and other various actions (or inactions) that could place you at risk of facing disciplinary action should you violate them. Although this publication is directed toward DCs in Florida specifically, it’s clear that, regardless of which state you choose to make “home” for your chiropractic practice, legal boundaries apply.
With this in mind, wouldn’t it be nice to use a record keeping system which helps protect you legally? One that, instead of being a possible liability to your practice, was actually an asset? If you answered yes, then an electronic health record (EHR) system may be what you’re looking for as its use offers many legal advantages for a practicing DC. Here are just four of them: (more…)
Using practice management software provides a number of business-related benefits. According to Chiropractic Economics, the top five for chiropractors specifically include: 1) speedier reimbursement for treatment sessions; 2) financial savings due to increased staff productivity (which occurs with software-related process automation and integration); 3) streamlining of relevant office functions; 4) more simple records management; and 5) having a record-keeping system that is scalable as your business grows. While these five advantages paint a picture of an effective and swift office, sadly, few practice management software systems can deliver on all of these benefits.
That’s why it’s important for practice management software to have certain capabilities that maximizes the productivity of your office as it grows. This requires that the software have these four basic, yet absolutely essential elements: EHR/EMR capabilities, billing options, ease of scheduling, and report-based functioning. Now let’s take a closer look.
1. EHR/EMR Capabilities
Under the Health Information Technology for Economic and Clinical Health (HITECH) Act, prior to 2015, healthcare providers were eligible to receive financial incentives for “meaningful use” of electronic health record (EHR) systems. However, this same act calls for penalties if no EHR is in place after that date, which means that you can save your practice from government-imposed fines by ensuring that your practice management software has EHR or EMR (electronic medical record) capabilities. What type of EHR/EMR capabilities?
Ideally, the EHR/EMR portion of your software should integrate and automate as many documentation tasks as possible, thereby improving productivity and patient care. This means at a minimum, providing patients with a waiting room kiosk that allows for quick and easy check in. Many kiosks allow patients to record their chief complaints, medical history, outcomes questionnaires or other intake forms.
Your EHR/EMR should also be capable of sending reminder alerts to providers to support their clinical decisions and patients to follow up on their care. Provider alerts would remind users of when patients need a re-exam or when treatment is contraindicated. Patient alerts would send reminders for follow up appointments or updated health information.
Additionally, the software should integrate with reports to show statistics on diagnostic and treatment data. Such clinical reports help providers coordinate care plans over a broader patient base. They also prove to insurance auditor the quality and effectiveness of your care.
Lastly, the EHR/EMR system should manage patient health summaries through both online patient portals and document management tools. Patient portals allow patients to view and download their health records online 24/7. Document management tools allow users to scan paper records or digital files to the patients EHR. Together, patient portals and document management tools keep provider and patient care on the same page. (more…)
Have you ever driven somewhere you’ve never been before and gotten lost? Of course you have. We all have at one time or another. And does this make the idea of trying to find a new location on future trips cause you anxiety or stress, possibly even to the point where you’re ready to cancel your plans so you don’t have to go? These are some of the same feelings healthcare providers face when it comes to switching their electronic health record (EHR) or electronic medical record (EMR) systems.
Whether based on past experiences of software transitions that didn’t go well (such as when you get lost and suddenly realize you’re in the bad part of town) or by hearing tales of horror from other medical professionals of how their switch went wrong, the idea of transitioning from one record-keeping system to another can sometimes be enough to make you break out in a cold sweat.
Fortunately, it doesn’t have to be this way. Switching EHR or EMR software can actually be a fairly smooth and seamless process, a drive in which you safely arrive at your destination with your wits and body intact. That is, as long as you follow four basic steps. (more…)
The Institute for Healthcare Communication (IHC) states that studies conducted over the last 30 years have found “that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.” Additionally, after reviewing results from 29 different survey-related studies, researchers Rashid Al-Abri and Amina Al-Balushi concluded that patient satisfaction is “an important quality outcome indicator to measure success of the services delivery system.”
What does this mean in real-life terms? Simply put, your ability to communicate effectively can greatly affect patient happiness and patient happiness is directly related to your healthcare business success. So, the question is: how do you create a more positive patient experience via better communication, thereby enhancing your chiropractic practice as a result? Fortunately, using an electronic health record (EHR) system can help. (more…)
According to Security Week, there were more than 121 million database breaches in the first eight months of 2015 alone, an amount that is nearly double all of the breaches that occurred in the entire year before. This may make DCs think twice about switching to an electronic health record (EHR) system.
While at first glance this may seem logical, in reality EHRs provide higher levels of security. Because, unlike paper records, EHR’s can offer backups, restricted access, and improved file integrity. Let’s take a closer look. (more…)
HCPro, a healthcare education company, shares that incomplete patient clinical records can impact doctor and patient alike. For the practitioner, failing to put all of a patient’s personal and exam-based information can result in decreased rates of reimbursement, uncollected claims, and lower levels of patient care. In extreme cases you could loose your license. For the patient, missing health information can easily translate into sub-par care and possibly even misdiagnosis and treatment.
That’s why it’s so important to have complete and accurate records of your patients and the services you provide them. This reduces the risks for both of you while increasing the quality of your care. One way to achieve these goals is by using electronic health record (EHR) technology – a tool that can dramatically improve the quality and accuracy of your health records. (more…)
In “Doctor-Patient Communication: A Review,” authors Jennifer Fong Ha, MBBS, and Nancy Longnecker, PhD, indicate that “Patients reporting good communication with their doctor are more likely to be satisfied with their care, and especially to share pertinent information for accurate diagnosis of their problems, follow advice, and adhere to the prescribed treatment.”
Thus, establishing and keeping those communication lines open is not only a great way to improve your patient satisfaction level, but also help them achieve higher levels of health. One way to achieve that goal is by using a certified electronic health record (EHR) system. This helps four different ways. (more…)
With all the new legal mandates involving electronic health records (EHRs) many doctors can be heard grumbling over all the extra work needed just to get paid and avoid fines. Certainly, some of this resistance comes from the fact that no one likes to feel forced to do anything. Change is hard but in most cases – especially with EHR’s – change is meant for good reasons. Let’s distill the most common EHR complaints down to what they really mean for the provider and how they can easily be overcome.
Complaint #1: “EHRs Require Too Much Documentation”
When your chiropractic office doesn’t run as efficiently as it could, one of the most noticeable impacts is lower revenue at year’s end. In fact, some business experts suggest that 20 to 30 percent of a company’s annual income is wasted on various types of inefficiencies. That’s one-quarter of your profits that could be used to purchase new office equipment, acquire new patients, or even fund your retirement instead of being thrown out the window never to be seen again.
Certainly, using electronic health record (EHR) software that is inadequate contributes to this all-too-high number, which makes selecting an effective and efficient system important to the financial health of your chiropractic practice. But choose the wrong EHR, and your costs could be more than just income. (more…)
WonderDoc 1.3 meets the EHR certification criteria as an integrated bundle of EHR modular products. The products which make up the EHR, include WonderDoc 1.3. This EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.
The additional software WonderDoc relied upon to demonstrate compliance, includes: Microsoft HealthVault. (more…)
The use of electronic health record (EHR) systems has consistently been on the rise. In fact, in recent years, the number of in-office healthcare professionals using EHRs increased from a minimal 20.8 percent to an impressive 82.8 percent according to statistics provided by The Office of the National Coordinator for Health Information Technology (ONC). Additionally, the use of electronic systems is projected to continue to grow, with Healthcare IT News indicating that this market alone will increase at rate of 7-8 percent (or by $35.2 billion) by the year 2019.
These numbers are particularly interesting considering that some studies have also found that two out of every three chiropractors still don’t have an EHR system in place. This means that the chiropractic profession is falling behind in a healthcare industry that is clearly moving from paper to electronic records. And the growing demand for this is the need for more efficient and effective health care management.
Certainly, there are many different EHR systems available, making it difficult to select the best one for your chiropractic practice. But whether you’re purchasing an EHR for the first time or you currently have an EHR and you’re looking to update it or switch to a newer, better system, there are four elements you’ll want to consider before making your final buying decision.
It is the intent of this guide to go through each one more thoroughly, providing you with the information you need to help you select the best EHR system for your specific chiropractic office.
With that in mind, let’s look at what each area means and how it can impact your office by choosing an EHR that meets specific guidelines within it. (more…)
A cloud EHR system is a software application that is used within a users web browser where as a server EHR system is an application that is operated within a program installed on the users computer. The Office of the National Coordinator for Health Information Technology reports that the number of office based health professionals using electronic health record (EHR) systems has “nearly doubled” in recent years, rising from 42 percent to 82.8 percent. It comes as no surprise then that the electronic management of medical records has grown as an industry, climbing to a projected $35.2 billion by the year 2019. This means that if your chiropractic practice doesn’t already use an EHR, it’s likely that it will in the near future. (more…)