FAQ’S

What computers will run WonderDoc?
You can install WonderDoc on any computer that runs a windows operating system that Microsoft currently supports. The only system requirements is a computer that is newer than 10 years old.
Are there any additional costs other than support and upgrades?
For those who choose not to demonstrate meaningful use with a certified EHR system, there is no additional costs.
Is WonderDoc server based or cloud based system?
WonderDoc is currently server based software system. This way you own the system with no additional costs and have complete control of your data.
Is there any additional equipment needed?
No additional equipment is necessary, however, you may want to take advantage of some of the following program features designed for certain hardware products:
1) Touch screen for faster user inputs
2) Dymo labelwriter for printing addresses on the fly.
3) Dual monitors or one large wide screen monitor for multi-window operations to improve efficiency
4) Fujitsu palm reader for biometric log in to eliminate password entry.
How do I upgrade to a higher level package?
We will credit you the price of your current package towards the upgraded package so the cost will be the difference between the two packages.
Do you have a return policy?
Yes, WonderDoc has a 100 day money back guarantee. If you are not completely satisfied with WonderDoc, we will credit you the full price of the product, minus our merchant service fees, within 30 days of your purchase. No questions asked.
Do you charge for software updates?
No. Software updates are always free.
How much is support?
Support is included in the initial cost of the software for a period of time described on WonderDoc products page. After the included support period, you can choose to purchase unlimited support with an annual service plan. The fee for this plan is $250.00/yr. If you choose to use support on an as needed basis, there is a flat rate of $99.00 per case.
Can I transfer my license to another provider or practice?
Yes. There is no charge to transfer WonderDoc’s license key to another provider or practice
Can you transfer records from my current EHR/Billing system?
Yes. Any demographic and insurance data that is compatible with Microsoft excel can be imported into WonderDoc. There is no charge for this service with the purchase of the Elite package. All other packages will require a $300.00 records transfer fee.
Can I work from home using wonderdoc?
Yes. If you are using a server side system, the best way to access WonderDoc from home is using a remote desktop connection. We suggest the product Teamviewer.com. Its free for personal use and is easy to set up.
Is there any 3rd party software required?
There is no additional software required to operate WonderDoc.