Anne Mulcahy, former CEO of Xerox Corporation once said, “Employees are a company’s greatest asset; they’re your competitive advantage.” And it’s true. Having the right staff comprised of motivated and hardworking people can really take your chiropractic business to the next level, enabling you to rise far above your competition.
Yet a lot of employees aren’t quite as productive as they could be, which also means that you’re not as successful as you could be. So what’s causing this issue and, perhaps most importantly, how can you overcome it?
Productivity and Engagement
One factor affecting productivity is worker engagement. An engaged employee is one who is so excited about their work that going the extra mile is second nature for to them. It’s almost as if they are invested in your business as much as you. However, statistics suggest that this type of staff member is more the exception than the rule.
In fact, a recent Gallup poll found that a staggering 71 percent of employees reported feeling not engaged at work. This has a huge impact on your bottom line because not only are disengaged employees less productive, they’re more often call in sick, more likely to have injuries, more often make mistakes and most likely job hunting. How do you avoid all of this and increase engagement?
For starters, give your employees a voice. Make them feel more comfortable with sharing their ideas and concerns. A great place to do this is at regular staff meetings. Go around the room and let everyone speak and listening to what they have to say about what’s working and not working in your office.
Also, avoid rigid break times. Let them determine when they need a few minutes away (within reason, of course). This shows that you trust them enough to make their own decision. As a result, they will likely work harder when they return from breaks.
It also helps to be realistic with what you expect from them. Don’t set deadlines that are impossible to meet. And always remember to reward them for working hard.
Productivity and Appreciation
Another huge reason employees are less productive is because they feel unappreciated. A 2011 study conducted by Mind Tools, Inc. found that 39 percent of employees felt unappreciated on the job. That’s four out of every ten people. And when asked whether they’d work harder if they were more appreciated, a majority said yes. So the question to ask is: Are you doing what you could to make your employees feel appreciated?
Do you often praise their work? Do you let them know that you really appreciate all that they do for you? How about publicly honoring them…have you ever done that? In what ways have you let them know that they are great staff and you are lucky to have them?
Many employers use money as incentives, by giving bonuses or gift cards. Such rewards can be ineffective. The reason is it’s usually awkward for employees to brag about earning anything with monetary value. Plus, if it’s done regularly, they’ll accept it as part of their pay. Not to mention that money is usually spent fast and quickly forgotten.
Instead, find other ways to show your staff that they’re appreciated. Give them flex time or an extra hour off at lunch. Send them to a training they’ve been wanting to attend. Even if you just acknowledge your appreciation at a staff meeting in front of everyone else, this says “I value you” and they’ll likely work harder in return.
Setting Up a More Productive Work space
Improving employee productivity also means setting up their workspaces so that they’re spending less time on job-related functions. Here are a few ways to do that:
- Use two-monitor work stations so they’re able to access different windows easily.
- Keep most-utilized items within reach and less utilized items accessible, but out of the way.
- Encourage an organized workspace so they can find everything they need more quickly.
- Provide ergonomic office environment so they’re more comfortable (and less likely to sustain an injury).
Maximizing employee productivity is not only good for them, but it’s also beneficial to you and your business. An engaged, appreciated employee who is given the tools and workspace necessary for maximum productivity is an employee who can make your chiropractic business more successful. Because ultimately any employee who is productive and feels appreciated is a happy employee. And a happy employee makes everyone happy including patients.