The Institute for Healthcare Communication (IHC) states that studies conducted over the last 30 years have found “that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.” Additionally, after reviewing results from 29 different survey-related studies, researchers Rashid Al-Abri and Amina Al-Balushi concluded that patient satisfaction is “an important quality outcome indicator to measure success of the services delivery system.”
What does this mean in real-life terms? Simply put, your ability to communicate effectively can significantly affect patient happiness and patient happiness is directly related to your healthcare business success. So, the question is: how do you create a more positive patient experience via better communication, thereby improving your chiropractic practice as a result? Fortunately, using an electronic health record (EHR) system can help. (more…)
Have you ever walked into a business, saw something, and thought, “Wow! I don’t like that. I’m never coming here again!” Yet you never said a word to the person working about what it was that put you off? If so, you’re not alone. According to Erika Andersen, founding partner of Proteus International and author of Be Bad First—Get Good at Things FAST to Stay Ready for the Future, giving feedback is a struggle for a lot of people. Worries of how a person will react and not knowing what to say are two reasons people fail to speak up.
In the healthcare field specifically, there are some pieces of feedback that patients often choose not to share, preventing you from increasing your patient base. Here are the top ten: (more…)
According to Security Week, there were more than 121 million database breaches in the first eight months of 2015 alone, an amount that is nearly double all of the breaches that occurred in the entire year before. This may make DCs think twice about switching to an electronic health record (EHR) system.
While at first glance this may seem logical, in reality, EHRs provide higher levels of security. Because, unlike paper records, EHR’s can offer backups, restricted access, and improved file integrity. Let’s take a closer look. (more…)
HCPro, a healthcare education company, shares that incomplete patient clinical records can impact doctor and patient alike. For the practitioner, failing to put all of a patient’s personal and exam-based information can result in decreased rates of reimbursement, uncollected claims, and lower levels of patient care. In extreme cases, you could lose your license. For the patient, missing health information can easily translate into sub-par care and possibly even misdiagnosis and treatment.
That’s why it’s so important to have complete and accurate records of your patients and the services you provide them. This reduces the risks for both of you while increasing the quality of your care. One way to achieve these goals is by using electronic health record (EHR) technology – a tool that can dramatically improve the quality and accuracy of your health records. (more…)
According to the Spine Research Institute at Ohio State University, work-related musculoskeletal issues cost Americans up to $25 billion annually. Low back pain alone racks up as much as $78 billion indirect costs. Altogether, that’s more than $100 billion—a large portion of which is likely spent on chiropractic. (more…)